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SMS Terms & Conditions

Last updated: September 28, 2026

These SMS Terms explain how text messaging works on CleanVivio, a scheduling, invoicing, and client management platform for cleaning businesses operated by CleanVivio LLC ("CleanVivio," "we," "us"). They apply to text messages sent through the platform by CleanVivio or by cleaning businesses that use CleanVivio. They supplement our Terms of Service and Privacy Policy.

1. The program

CleanVivio Service Messages are transactional, service-related text messages. They are sent to customers of cleaning businesses and to business users and cleaners on the platform.

2. Types of messages

• Appointment confirmations and reminders
• Updates that a cleaner is on the way or has arrived
• Schedule changes, rescheduling, and cancellations
• Requests to rate and review a completed clean
• Account notices, such as team invitations and verification codes

We do not send marketing or promotional text messages through this program unless you have given separate, express consent to receive them.

3. How you opt in

You opt in by providing your mobile number and agreeing to receive text messages, for example by checking a consent box or entering your number when you book a clean, are added to a cleaning business's client list with your consent, create a CleanVivio account, or accept a team invitation. Consent to receive text messages is not a condition of purchasing any goods or services.

4. Example messages

• "[Company name]: Your Deep Cleaning is confirmed for Sep 17 at 8:30 AM. Reply STOP to opt out, HELP for help."
• "[Company name]: Your cleaner is on the way. Reply STOP to opt out."
• "[Company name]: Thanks for choosing us! How was your clean? Leave a quick review. Reply STOP to opt out."

Messages are sent on behalf of the cleaning business you booked with, and identify that business as the sender.

5. Message frequency and costs

Message frequency varies based on your appointments and activity. Message and data rates may apply according to your mobile plan. CleanVivio does not charge you to receive messages.

6. How to opt out

Reply STOP to any message to stop receiving texts. You may also reply STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT. You will receive one message confirming your opt-out, and no further messages will be sent unless you opt in again. To resume messages, reply START or UNSTOP.

7. Help

Reply HELP to any message for assistance, or contact us at jessica@cleanvivio.com.

8. Carriers and delivery

Text messages are delivered through participating wireless carriers. Carriers and CleanVivio are not liable for delayed or undelivered messages, and delivery is not guaranteed.

9. Your privacy

We do not sell, rent, or share mobile phone numbers or text messaging opt-in data or consent with third parties or affiliates for their marketing or promotional purposes. Numbers are shared only with our messaging provider to deliver messages. See our Privacy Policy for details.

10. For cleaning businesses

If you turn on text messaging, you are responsible for obtaining and keeping records of each recipient's consent before messages are sent, for honoring opt-out requests, for the content of the messages you send, and for complying with all applicable laws and carrier rules, including the Telephone Consumer Protection Act. We may suspend messaging if we believe it is being used improperly.

11. Changes

We may update these SMS Terms from time to time. The date above shows when they were last changed.

12. Contact us

CleanVivio LLC, Fort Mill, South Carolina
Email: jessica@cleanvivio.com