← Back to CleanVivio

Terms of Service

Last updated: September 28, 2026

These Terms of Service ("Terms") are an agreement between you and CleanVivio LLC ("CleanVivio," "we," "us") governing your use of our website and platform (the "Service"). By creating an account or using the Service, you agree to these Terms and our Privacy Policy.

1. The Service

CleanVivio provides software for cleaning businesses, including scheduling and dispatch, client management, invoicing, payments, team and employee portals, review requests, analytics, and optional text messaging. Features may vary by plan and may change over time.

2. Eligibility and accounts

You must be at least 18 and authorized to bind the business you register. You are responsible for the accuracy of your account information, for keeping your login credentials secure, and for all activity under your account, including activity by team members you invite.

3. Free trial, pricing, and billing

• Free trial: new accounts include a 14-day free trial. No credit card is required to start.
• Founding member pricing: the first 200 businesses receive founding rates locked in for three years, for as long as the subscription remains active. If you cancel, you may rejoin later at the then-current standard rate.
• Subscriptions and add-ons: paid plans renew monthly until cancelled. Optional add-ons, such as SMS messaging, are billed in addition to your plan at the rates shown at the time of purchase.
• Payment processing: subscription and client payments are processed by third-party providers such as Stripe. You agree to their terms. Fees charged by payment providers are separate from your CleanVivio subscription.
• Cancellation: you can cancel at any time. Your access continues through the end of the paid period, and fees already paid are non-refundable except where required by law.
• We may change prices with advance notice. Changes will not affect locked founding rates for eligible accounts.

4. Your content and responsibilities

You own the information you and your clients put into the Service ("Your Content"). You give us a limited license to host, process, and display Your Content only as needed to provide the Service. You are responsible for Your Content and for having the right to use it, including the right to store client information and contact clients.

As a cleaning business, you are responsible for complying with the laws that apply to you, including licensing, insurance, employment and worker classification, tax, consumer protection, and privacy laws. CleanVivio provides software, not legal, tax, or employment advice, and is not a party to your agreements with your clients or workers.

5. Text messaging (SMS) terms

The full SMS Terms & Conditions page describes our messaging program in detail. In summary:

• Program description: CleanVivio SMS sends service-related text messages, such as appointment confirmations and reminders, notices that a cleaner is on the way or has arrived, schedule changes, review requests after a completed clean, and account notifications. Messages are sent by CleanVivio or by the cleaning business you booked with, using the CleanVivio platform.
• Consent: you agree to receive text messages at the number you provide when you opt in, such as by checking a consent box or providing your number when booking or creating an account. Consent is not required to purchase any goods or services.
• Message frequency: message frequency varies based on your appointments and activity.
• Costs: message and data rates may apply, according to your mobile plan.
• Opt out: reply STOP at any time to stop receiving text messages. You will receive a confirmation, and no further messages will be sent unless you opt in again. You may also reply START or UNSTOP to resume messages.
• Help: reply HELP or email jessica@cleanvivio.com.
• Carriers: carriers and CleanVivio are not liable for delayed or undelivered messages.
• Privacy: we do not share mobile numbers or opt-in consent with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.
• For cleaning businesses: if you turn on SMS, you confirm that you have obtained, and will keep records of, each client's or team member's consent before messages are sent to them, and that you will honor opt-out requests and comply with all applicable laws and carrier rules, including the Telephone Consumer Protection Act. You are responsible for the content of messages you send. We may suspend messaging if we believe it is being used improperly.

5A. Acceptable use

You agree not to misuse the Service. This includes: breaking the law; sending spam or unsolicited messages; uploading harmful, fraudulent, or infringing content; attempting to access other accounts or systems without permission; interfering with or reverse engineering the Service; or using the Service to harass or harm others.

6. Third-party services

The Service works with third-party services such as Stripe, Twilio, QuickBooks Online, and Gusto. Your use of those services is governed by their own terms, and we are not responsible for them.

7. Intellectual property

The Service, including its software, design, and branding, is owned by CleanVivio and protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You may not copy, resell, or create derivative works from it except as permitted by law.

8. Disclaimers

The Service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Service will be uninterrupted, error-free, or that messages will always be delivered. Estimates shown in the Service, such as take-home pay or revenue figures, are informational and not financial advice.

9. Limitation of liability

To the fullest extent permitted by law, CleanVivio will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim arose.

10. Indemnification

You agree to defend and indemnify CleanVivio against claims, losses, and expenses (including reasonable attorneys' fees) arising from Your Content, your use of the Service, your messages to clients or team members, or your violation of these Terms or applicable law.

11. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms, if required by law, or if your account poses a security or legal risk. After termination, we may delete Your Content after a reasonable period, and you can request an export of your data before then by contacting us.

12. Governing law and disputes

These Terms are governed by the laws of the State of South Carolina, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in South Carolina, and you consent to their jurisdiction, unless applicable law requires otherwise.

13. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the date above and, where appropriate, notify you. Continued use of the Service after changes take effect means you accept the updated Terms.

14. Contact us

CleanVivio LLC, Fort Mill, South Carolina
Email: jessica@cleanvivio.com